We Protect Your Personal Information
Privacy of Customer Information
The privacy of our users is very important to us and we employ latest technological measures to ensure that any saved information about our clients is secure with us. We take physical and electronic safeguards to protect stored data about our clients so it is not damaged or threatened by attacks. We evaluate our security measures from time to time and use latest data protection techniques including firewalls and anti-viruses.
Information We Collect About You
We collect personal information from our users using several sources such as online forms. This information includes:
Non-public personal information which you provide us when you contact us, fill forms such as an online registration form or surveys. The information can include your name, address, contact details, Social Security number, email address, telephone, mobile or fax numbers, and any other information you provide us when applying for a loan such as detail of assets and income, bank account information etc.
History of transactions with us, such as previous payments, loan balances etc.
How Do We Use the Collected Information?
We collect two different kinds of information about you:
Personally identifiable information – This information is used to respond to your query or process your loan application as fast as possible. The information is also used to contact you from time to time to update you about latest website changes, and also to inform you about our new services or promotions. Personally identifiable information is also used to resolve any disputes, or may be used as deemed appropriate by law. We may also use your personal information for direct marketing purposes, like subscription to our Newsletter. However, you will have the right to opt out of our Newsletter subscription if you do not want to receive updates from us.
Non-personally identifiable information – We collect non-personally identifiable information about our visitors to improve our website and to make it more user friendly.
Parties to Whom We Disclose Information About Our Customers
We may disclose all or some information we collect about our former or current customers to partners or third parties. These include:
Joint Marketers or Service Providers – Any third party who assists us in providing services to our clients will have access to information we collect about our clients. These service providers can be companies who offer customer support services to our clients or who market our new products and applications to current customers.
Third Parties – Third party companies include both financial and non-financial companies and service providers such as banks, other lenders, insurance companies, publishers, retailers and marketers. We may need to disclose information about our clients to these third parties as permitted by law to respond to government inquiries, or to defend legal actions against the company. Opting out of sharing your personal information with third parties You may choose to opt out or limit the disclosure of your personal information to third parties as described above. In such a case, please contact our Customer Service department by sending them an email at email@example.com.
As already mentioned above, you can opt out or limit the disclosure of your personal information to third parties. You can also restrict or express your preferences about how Southwest Finance, L.L.C. can contact you. We contact our clients from time to time to update them about new products and services or to service their loans. If you want to restrict the way we contact you to either phone or email, you can inform us about your preference by contacting Customer Services at firstname.lastname@example.org. Clients can also opt out from our mailing list by following instructions given in the newsletters which are sent by email. If you opt out of our mailing list, you will no longer receive updates about special offers or new products and services launched by Southwest Finance, L.L.C.. Despite this, Southwest Finance, L.L.C. reserves the right to contact you regarding your account status or any changes made to it as deemed appropriate. Any technical service issues regarding a product or service you ordered will also be informed through phone or email. You will not be able to opt out of these correspondences, as they are an essential part of the product or service which you requested. They are also an essential part of customer support and service.
Accuracy of your Account Information
As a provider of products and services, we will take steps to ensure that we have up-to-date and accurate information about our clients with us at all times. For this, you may be required to fill out forms with your information so we maintain complete and accurate information about you in our records. If you feel that any information about you on record is inaccurate or needs to be updated, please contact us immediately at email@example.com.
Additional Security Precautions
As a user of this website, it is your responsibility to protect your information also. Do not disclose your user name and password to others, and restrict access to your computer if you store passwords.
To improve user experience of visitors visiting our website, we collect aggregate statistics about our visitors using browser cookies. This cookie is saved on the visitor’s computer if his / her browser allows cookies to be saved. If you do not want any cookies to be saved on your machine, you can disable browser cookies.
Southwest’s website is intended for adults. Southwest does not knowingly collect personal information from children under the age of 13. If Southwest obtains knowledge that it has personally identifiable information about a child under 13 in retrievable form in its files, Southwest will delete that information from our existing files.